EPIC CYCLES RETURN POLICY
Within a 10-day period beginning on the date of purchase (or date of delivery for shipped online orders), products accompanied by a receipt may be eligible for returns. This period includes weekends and holidays.
Please review the following terms and conditions:
All refunds are contingent on non-negotiable inspection and evaluation. Only products that pass evaluation are eligible for refunds. Epic Cycles will not issue any refund credits until it is in possession of returned products. Epic Cycles cannot be held liable for the loss of or damages of products during a customer’s return shipping.
Please note we do not offer returns on opened eBikes, eDirt bikes, eScooters, or eUnicycles with an odometer reading above 20km (12.5 mi). Products that have been involved in accidents, abused, neglected, tampered with, or feature non-OEM modifications are ineligible for returns. Final sale items are ineligible for returns. Financed items are ineligible for returns. Demo items are ineligible for returns.
Depending on the conditions of products upon receipt, an additional service charge may be withheld from the total refund amount to cover potential repairs and/or part replacements. Epic Cycles will provide an inspection summary for returns subjected to additional service charges. The value of any missing products will also be withheld from the total refund amount at their full retail price.
HOW DO I SETUP A RETURN?
To initiate a return of any kind, you must contact our support team via e-mail: info@epiccycles.ca
We can also be reached by telephone at 647-715-9000.
You, the customer are:
- solely responsible for organizing shipping, plus any shipping and handling charges
- will be charged a 20% restocking fee, which will be withheld from the total refund amount
- solely responsible for returning the item in its original packaging and condition to Epic Cycles.
If the original packaging has been disposed of, it is the customer’s sole responsibility to source the proper box and packaging material. The box must be of the same or very similar to the dimensions of the original packaging. Failure to secure suitable boxing and packaging materials may result in additional charges held from the total refund amount.
Please scroll to the bottom of this page to view our return address information.
CANCELLATIONS
Epic Cycles allows you to return your purchased online orders for a period of 10 days from the date of delivery that is marked in our records. Online orders typically are processed and added to our shipping queue within 48 hours after order confirmation.
If a product you ordered is unavailable, you will be refunded for it in full or asked to select a substitute product before the order is shipped.
Unshipped cancelled orders are subject to a refund, less a 3% administration fee which will be withheld from the total refund amount. Unshipped orders can be revised for a different product with approval from a member of our support team.
Orders cancelled after they have been shipped are subject to the normal Return Policy outlined above. The customer is responsible for the return shipping cost. Once you have accepted the delivery, contact Epic Cycles to obtain a return approval and ship the item back to the correct address. If delivery of a product is refused or missed by the customer, you will be refunded the purchase price
excluding the original shipping cost, return shipping costs, plus the standard 20% restocking fee.
HOW DO I REVISE, CANCEL, OR DISCUSS THE STATUS OF MY ORDER?
Please give us a phone call at 647-715-9000 to discuss the status of your order. You may also e-mail our
support team: info@epiccycles.ca
DEFECTS
Epic Cycles reserve the right to determine between defects, user damage, abuse and neglect, and normal wear-and-tear.
Confirmed defective parts on products are subject to our warranty policy.
If the product was purchased or delivered within the last 10-days and you wish to setup a return, it is still subject to our normal Return Policy outlined above.
If you believe you have a defective product that was purchased within the last 10-days, it may be eligible for a manufacturing inspection by Epic Cycles. The customer is solely responsible for bringing or sending the product in its original packaging to Epic Cycles when requesting a manufacturing inspection, including shipping and handling charges. We do not replace products that have been replaced from a previous defective claim. If a physical inspection cannot be arranged by our in-house technicians, we reserve the right to diagnose potential defects plus any additional issues remotely.
HOW DO I REPORT A DEFECT OR REQUEST AN INSPECTION?
To notify us about a potentially defective product or request an inspection, e-mail our support team with a detailed description alongside supporting photographs/videos and any other documentation:
info@epiccycles.ca
DAMAGES
If there is significant visible damage to the shipping box or skid, you the customer have the right to refuse the package from the carrier. Please take photos and videos of the package and request that the carrier starts a claim with their company. We may ship you a replacement product as soon as we receive the old one back and assess the damages.
HOW DO I REPORT A DAMAGED PRODUCT?
If you believe a damaged product has been sold or delivered to you, e-mail our customer service department within 48 hours of purchase or delivery with a detailed written description, supporting photographs/videos, and any other documentation: info@epiccycles.ca
RETURN ADDRESS
EPIC CYCLES INC.
ATTN: RETURNS DEPT.
1-6251 HWY 7 , WOODBRIDGE ON, L4H-0L1
Note: Most refunds are processed within 5-10 business days upon receipt of the item(s).
If you have any questions or concerns regarding returns, please e-mail our support team:
info@epiccycles.ca
