Epic Price Match Guarantee

Epic Cycles is committed to providing outstanding value and ensuring the satisfaction of our customers. To uphold this promise, we offer the Epic Cycles Price Match Guarantee on all our electric scooters, bikes, and EUC products.

Guidelines for Price Matching

Eligibility Requirements:

  • The competing product must be available for immediate shipment and match exactly in brand, model, version, color, production year, and specifications.
  • The product must not be part of a bundle or promotional offer.
  • Valid evidence of a lower price is required at the time of the request. Acceptable proof includes current pictures, screenshots, URLs, or printed flyers that can be verified.
  • Price match requests must be made before making a purchase.
  • Dirt Bikes are not eligible for price match guarantee.

Qualifying Competitors:

  • Competitors must be authorized dealers of the product and based in Canada.
  • For U.S. businesses, we consider additional costs such as shipping, customs, brokerage fees, import taxes, and currency conversion when evaluating the price match.
  • The competitor must have a physical store as well as an online presence and not be merely a marketplace seller.

Price Match Process:

  1. Submission:
    • Contact our customer support team before your purchase.
    • Provide proof of the competitor’s lower price.
  2. Verification:
    • Our team will thoroughly review the request against our terms and conditions.
    • We reserve the right to refuse a price match if it does not meet our guidelines.
  3. Adjustment:
    • Approved requests will result in a price adjustment to match the competitor’s offer.
    • The adjustment will be applied to your original method of payment and will cover only the product price, excluding additional charges.

Our Commitment Epic Cycles ensures that our customers receive both excellent value and full satisfaction. Our Price Match Guarantee underscores our dedication to fair pricing and our confidence in the competitiveness of our offerings.

For Assistance or to Start a Price Match Request: Please contact our customer support team at info@epiccycles.ca

Shop with Confidence at Epic Cycles: Where value meets guaranteed satisfaction.